Shipping & Returns
Designed with care. Delivered with trust.
🚚 Shipping Policy
Processing Time:
All orders are processed within 3–15 business days. Custom or made-to-order pieces may take longer, and timelines will be communicated separately.
Delivery Time:
Once dispatched, delivery typically takes 3–10 business days depending on your location.
Shipping Charges:
Calculated at checkout based on your location.
Tracking:
Tracking details will be shared via email or WhatsApp once your order is shipped.
Please ensure your shipping details are accurate. We are not responsible for delays caused due to incorrect information.
🔄 Returns & Exchange
We take immense pride in the quality and craftsmanship of our jewellery. If you need to request a return, please review the guidelines below.
✔️ Eligibility
- Return request must be raised within 48 hours of delivery
- Item must be unused, unworn, and in original packaging
- Customized or personalized products are not eligible
💳 Store Credit Policy (No Refunds)
- No monetary refunds will be issued
- Approved returns will be issued as store credit
- Store credit is valid for 90 days from the date of issue
- Can be used across all products on the website
- Cannot be exchanged for cash
⚠️ Damaged or Defective Items
- Report within 24 hours of delivery
- Share clear images/videos for verification
- Replacement will be provided at no extra cost
- If unavailable, store credit will be issued
📦 Return Process
- Contact us via email or WhatsApp with order details
- Our team will review and approve your request
- Follow the return instructions shared by us
- After quality check, store credit will be issued
📌 Important Notes
- Slight color variations due to photography are not considered defects
- Sale items may be non-returnable (if specified during purchase)
- Return shipping costs may be borne by the customer unless the item is defective
For any assistance, feel free to reach out to our support team.